— Association Management · Emerald Coast
Homeowners Association Management on the Emerald Coast
Thirty years of managing homeowner association on the Emerald Coast’s. Every account gets a licensed Community Association Manager, dedicated accounting staff, and direct access to PMA leadership.
30+
Years on the Emerald Coast
98%
Client Retention
$50M+
Renovation Projects Coordinated
100%
Licensed CAMs on Every Account
What Is HOA Management?
Management That Does the Work. Boards That Set the Direction.
A homeowner association management company handles the operational responsibilities that keep a community running: financial administration, assessment collection, vendor oversight, covenant enforcement, amenity management, and owner communications. In Florida, HOA operations are governed by the Homeowners’ Association Act under Chapter 720, a statute that defines specific obligations for boards, managers, and management companies alike.
The board sets policy and makes decisions. PMA carries them out. That division of responsibility lets board members focus on governance without getting buried in daily operations.
Florida Chapter 720 Compliance
Florida law requires that community association management companies hold a valid DBPR license, and that every manager working with your association hold an active LCAM credential. Chapter 720 governs HOA operations, board obligations, and owner rights, and it holds management companies to specific standards of conduct and recordkeeping.
Every PMA account is staffed by a licensed CAM. Verify any management company’s credentials before signing a contract at myfloridalicense.com.
- Active LCAM licensure on every PMA account
- DBPR company license in good standing
- Operating on the Emerald Coast since 1995
Core Services
What's Included in Every PMA Management Agreement
Every PMA-managed association receives a full team: licensed community association manager, accounting staff, and senior leadership. There are no tiered service packages and no core functions left to add-on fees.
Licensed Community Manager on Every Account
Every PMA-managed community is assigned a Florida-licensed Community Association Manager as the board’s direct point of contact. Your manager handles vendor oversight, meeting coordination, inspections, and owner communications with after-hours emergency coverage and a designated backup always in place.
Financial Management and Reporting
Monthly financial reports, annual budget preparation, reserve fund oversight, accounts payable and receivable, and audit coordination, all produced through CINC, our association management platform. Boards receive a complete monthly package including income statement, balance sheet, budget-versus-actual variance report, accounts receivable aging, and bank reconciliation, distributed within an agreed timeframe following month-end close.
Covenant Enforcement and Compliance
Consistent enforcement is one of the most visible measures of HOA management quality. PMA handles violation identification, owner notification, and the escalation process in accordance with Chapter 720 and the association’s governing documents. Boards stay informed without having to manage the process themselves.
Owner Communication and Portal Access
Owners have direct access through a dedicated portal for account review, online payment, and document retrieval. Mass email communications, community-specific websites, and direct manager contact keep owners informed and connected.
Vendor Management and Procurement
PMA maintains a vetted network of local vendors built over 30 years on the Emerald Coast. The board retains authority over vendor selection our role is to make recommendations, manage performance, and ensure accountability on every contract.
Board Education and Governance Support
New board members receive hands-on orientation covering roles and responsibilities, financial statement literacy, reserve planning, Florida statute compliance, and budget workshops. We set boards up to govern confidently from day one.
Hurricane Preparedness and Emergency Response
PMA has operated on the Emerald Coast through every hurricane and tropical storm season since 1995. Annual preparedness engagements begin each April. Our licensed general contractor responds immediately to emergency repairs, damage assessment, and insurance coordination following any storm event.
Insurance Management
We assist boards in maintaining adequate property coverage through annual policy reviews, coordination with the association’s insurance agent, and documentation support for underwriting. PMA’s depth of experience with Florida condo insurance requirements adds meaningful oversight at renewal time.
No Hidden Fees — Ever
After-hours calls, weekend board meetings, owner meetings, and records storage are all included in PMA’s base agreement. Only direct expenses such as printing, postage, and filing fees are extra. No surprise invoices or charges for communication.
The Same Company, Since 1995.
PMA was founded in Destin on a simple idea: clients are not customers, they are neighbors. Thirty years later, the same leadership is still here, managing the same coast, with the same direct accountability to the boards we serve.
Common Questions
Questions HOA Boards Ask Most
These are the questions we hear most from boards evaluating a new management company.
Does PMA assign a licensed Community Association Manager to every account?
Yes. Every homeowner association managed by PMA is assigned a Florida-licensed Community Association Manager as the board’s primary point of contact. PMA does not use unlicensed property managers or administrative staff as CAM substitutes. The assigned CAM is supported by a senior manager who provides oversight and serves as a designated backup, so the board is never left without coverage due to vacation, illness, or other absence.
What does PMA's Management fee include?
PMA’s base management agreement includes after-hours calls, weekend and after-hours board meetings, additional owner meetings, records storage, and standard owner and board communications. The only costs beyond the base fee are direct pass-through incidental expenses, such as printing, postage, and filing fees. There are no hidden fees or charges for staying in touch with your management team.
How does PMA handle HOA covenant enforcement?
PMA manages the full enforcement cycle: violation identification, written notice to the owner, follow-up communication, and escalation in accordance with Chapter 720 and the association’s governing documents. The board sets the enforcement policy; PMA administers it consistently and keeps the board informed throughout. Boards are not left to track compliance or manage individual owner disputes on their own.
Can the board choose its own vendors, or must it use PMA's preferred vendors?
The board retains full authority over vendor selection. PMA maintains a vetted network of local vendors built over 30 years on the Emerald Coast and will make recommendations based on performance, cost, and fit for the specific project. However, PMA will work with whomever the board directs. Our role is to manage vendor performance and accountability on the board’s behalf, not to limit the board’s options.
How does PMA prepare communities for hurricane season?
PMA has operated on the Emerald Coast through every hurricane and tropical storm season since 1995. Annual preparedness engagements begin each April, including property-specific storm preparedness planning, coordination with municipal entities for post-storm property access, distribution of insurance documentation to all owners, and on-site staff briefings on storm procedures. Following any storm event, PMA’s licensed general contractor affiliate is available for emergency response, including damage assessment, emergency repairs, and insurance claim coordination.
Does PMA manage HOA amenity access?
PMA coordinates all vendor relationships, inspection schedules, maintenance work orders, and capital planning for HOA amenity areas, including pools, tennis and pickleball courts, fitness facilities, guard houses, landscaping, irrigation systems, and gated entry systems. Amenity improvements PMA has coordinated at Emerald Coast HOA communities include pickleball court additions, pool furniture and shade structure upgrades, guard house renovation, and full irrigation system overhauls including new wiring, control systems, pumps, and master valves.
What financial reports does the board receive each month?
Boards receive a monthly financial package that includes an income statement, balance sheet, budget-versus-actual variance report, accounts receivable aging report, accounts payable detail, and bank reconciliation. Reports are produced through CINC, our association management platform, and distributed to the board within an agreed timeframe following month-end close. PMA also coordinates annual audit preparation and works directly with the association’s CPA firm throughout the audit process.
How does PMA communicate with HOA members?
PMA communicates with homeowners through individual web portals for account access, online payment, and document retrieval. Mass email communications cover meeting notices, community updates, and emergency alerts. Association-specific community websites are maintained as an additional resource. The assigned CAM is accessible by phone and email for individual owner inquiries, which reduces the volume of questions routed through the board directly. requiring legal escalation, PMA coordinates with the association’s legal counsel, maintains full transparency with the board, and evaluates the cost-benefit of enforcement options including liens and foreclosure on a case-by-case basis.
GET STARTED
Your Community Deserves Better Management.
Find out why Emerald Coast boards have trusted PMA since 1995. Start the conversation today.